"I was going here for dinner with my husband for the past several months, mostly for a quick, hearty meal after a long workday. Each visit, we were surprised and disappointed by employee attitudes: they appeared disgruntled and, in truth, annoyed when we went through the food line. If, in the process of making a meal selection, we asked a question about the food, they would either not respond or tell us to “look at the menu.” Several times, they slammed down the trays of food, and, instead of talking, as one would throughout the transaction process, they stood still, stared at us, and pointed to the credit machine—no acknowledgment of our payment or meal. To be sure, others may not find this as troubling, but for us, part of eating out is our interaction with the food servers; a disengaged, sullen employee who does not answer questions and appears frustrated can sour the experience, as indicated here. Indeed, the experience has consistently been displeasing, in large part because we are spending money that is not overflowing and that we work hard for, but have, in addition to the food, paid for an uncomfortable and browning atmosphere. Also frustrating is the inconsistent portion sizes and strands of hair—not ours—that were in our food."
