"First off, the food was great, as always. Our server was one of the best we've had in a very long time. I unfortunately do not remember her name but she was in the section right outside the expo line. Unfortunately the hostess really ruined the arrival experience for us and almost made us leave. We walk into the restaurant and ask for a table for 4. She explains it's going to be a 35 min wait. I look around and see MANY open tables. I ask “are these tables open seating?” Thinking maybe they were because of the bar area or maybe you cut a sever or something. She said “no, they are for people waiting on the waitlist”. Weird... but said ok, put me on the “waitlist”. I get put on the waitlist and because I run a restaurant and bar, realize it's the opentable waitlist that I use. I pull up the open table app to see where I am on the waitlist..... IM THE ONLY ONE!!! I didn't make a fuss and continue to wait.... And wait... and wait. Then, another couple comes up and gets seated right away !! Pull up reservations at this point.... Wide open. Made the reservation and went back to the hostess. Asked her if my table was ready yet, and if not, I have a reservation. She said oh, I see your reservation.. I have a table for you. I really don't appreciate being lied to or dismissed clearly because they refused to do their jobs. They were too busy hanging out and talking to each other, that they were turning away business for you. Give props to the sever and kitchen staff though for turning the experience around."
