"VERY DISAPPOINTING! We had a special family gathering planned for twelve tonight. We called ahead and were promptly seated. But then it happened. We could not be seated together. Imagine that. Two tables located side by side but they would not push them together to accommodate our party. This has never been an issue in the past. What happened? Why didn 't they tell us this up front when we called ahead? We could have chosen a more accommodating venue for our family. I digress. Longhorn has long been one of my favorite restaurants. Here in Dothan and when traveling. After the treatment by management on this occasion, that will probably change. When we were being seated at two separate tables, I immediately requested that the tables be placed together. It would have taken very little effort. We would have been happy to have done it ourselves. The waitress called for a manager who came out and eloquently recited some pre-rehearsed corporate drivel in an attempt to justify why customers needs made no difference to the parent company and in essence, our business was not worth the effort of pushing two tables together to facilitate a meaningful family experience. Our waitress did a great job and was very attentive to our needs. The food was great as usual. However, the joy of the occasion was diminished to zero because of some corporate mental midget who has no appreciation or regard for the customers who make it possible for him/her/it to have a job. We spent what turned out to be our not-so-special family time with our backs turned to half the family members in the party thanks to managements hands being tied by some corporate mentally incompetent policy-jockey. Albeit managements hands are tied by company policy, there was no apology, and no sign of empathy from management for removing the joy of what would have been a special family event. Only an attitude of take it or leave it. I am very disappointed in Longhorn Steakhouse and I can assure you, the sting of this disappointment will long out-live the memory of any service, appetizer, entrèe, or dessert served at this gathering. Now that I have experienced Longhorn 's lack of regard for providing for the needs of their customers, in the future, I will choose a more accommodating venue for my family."
