"This is now the second time this has happened. When a-party of three shows up, orders within minutes of each other and then the two other members of my party get served within 10 minutes meanwhile i have to wait 30 minutes and they have completely finished their meals at this point. The lady who dropped my food off wanted to argue and she blamed it on the fact that i ordered extra cheese, so it takes extra time to cook. I genuinely think she thinks her customers are idiots and would believe that. If the owner sees this review, i want my 1.60 i left in tip. Your employees are awful, thanks. They should be taught customer service, because without customers there would be no mac nation…EDIT: What would you like to know more about? 2/3rds of my party ate all of their food and were done and then we waited an additional 10 minutes for mine to come out. Then the short rude lady that was delivering food yesterday wanted to act like I have no reason to be upset. That is some beautiful customer service. You set my mac down, and pick up the other two members in my party’s dishes and she doesn’t see why i would get annoyed? She can have the victim mentality all she wants. Im over that attitude. My party ate for 20 whole minutes and then when they were done we all continued to wait for my mac. Then she wants to throw an attitude with me? You are teaching them some phenomenal customer service. Thanks for the refund. But the review stays. I didn’t decide to go spend 20$ on a bowl of mac and cheese to not be able to eat with my friends. Maybe when customers approach the counter they should take the party’s order as a whole. Not just yell at everyone to go find a table and order off the stupid app thing. a 5 minute difference in order time, connotes 35+ minute difference in cooking time. This stays strictly because she wanted to have an attitude with me. You can thank her for me. If she wants to be rude, she gets rude in return. Shocking. You might ask yourself why this didn’t happen the last time. Well because whoever was managing that day saw how terribly timed everything was and that my party was already completely done eating. so she brought me a beer and comped my meal. But when your employee wants to play victim and be rude (that’s putting it politely) I feel the need to do this. Thanks."
