"Beware!!!! There are new owners and they are nowhere near as nice as the previous owner who always took the time to say hi to me and my family by name and always asked how we were doing.Ultimately, I canceled my order due to their lack of professionalism and knowledge. I honestly can’t speak to the current quality of their food for this reason but my husband and I had a gut feeling it wouldn’t be as good as Bella Luna used to be.If you care to know the details of my experience, the very brief synopsis is… when I first called with a few questions, they did not know the size of the party pizza. I had to ask multiple ways (I specifically asked in inches what size it was) and after a moment, he was able to tell me. When I called back ready to order, I stated that I’d like to place an order for the next day. The guy starts rambling off an order that another person must have placed and I told him that, no, I wanted to place a new order. I placed it, he confirmed the time (2/2:30) and I thought we were good. Well, 2:15 the same day rolls around and I get a phone call from a delivery driver asking if he was at the right place because he wasn’t quite sure. I informed him the order was for the following day and I have to give him credit, he was very polite about it and just politely asked about the location of the party so he could find it the following day. Shortly after this occurred, I called just to confirm my order would still arrive the next day. A woman answered and did not ask for my name and just said “yes it is, bye” and hung up on me. All of this did not sit well with me, since it was bad experience after bad experience and my gut told me to cancel. I called to cancel the order and the man I spoke to said “why” and actually laughed out loud. He literally laughed. How unbelievably unprofessional!!! I 100% made the right choice, especially as he started to say “we already made your order” so I was 100% not getting fresh made food the following day. This was so disappointing because as I previously said, the old owner was amazing! We will not be returning to Bella Luna."
