Richmond Hill
Ricciardi's Pizzeria And

Ricciardi's Pizzeria And

2518 Hwy 17, Richmond Hill, USA, 31324-3372, United States

Pizza • Casual • Desserts • Pizzeria


"Atmosphere was quaint and cozy on a Sunday. Service was absolutely excellent, the entire time including informing us our order would be delayed. We didn’t have a complicated order, a 13” cheese pizza, a 13” pepperoni pizza and a 13” supreme with no bacon and no jalapeños. It wasn’t crowded. We ordered garlic bread for an appetizer which was delicious. Four tables were served before us even though they were seated after us and our waitress was very sweet and kind letting us know our order was delayed and she apologized. When our order came out it was wrong. We got 2 cheese pizzas and the supreme was loaded with jalapeños. We had 3 hungry children so we told our waitress it was fine. Mistakes happen. However my husband and I, our pizza was extremely spicy with the jalapeños and I am allergic to them. The kitchen manager came out and said nothing about the two cheese pizzas but when we said something about the jalapeños he kept going on and on about us not knowing our peppers and that they were cherry peppers. Cherry peppers are RED. JALAPEÑOS ARE GREEN. I’M ALLERGIC TO JALAPEÑOS. I was being gracious and not making a big deal but acting like I am dumb!??? COME ON!!!!!!!! Mistakes happen and all you had to do was say sorry. We didn’t even ask for ANYTHING. NOTHING. WE PAID FULL PRICE. $159. FOR A KITCHEN MANAGER TO COME OUT AND GIVE A FAMILY OF 5 ATTITUDE AND ACT LIKE WE ARE STUPID TO AN ALLERGY. YOU FORGET AN UNHAPPY CUSTOMER TELLS EVERYONE!!!!!!!!! SOCIAL MEDIA IS EVERYTHING NOWADAYS. THANK YOU FOR TEACHING OUR 3 CHILDREN A LIFE LESSON.How FUNNY NIW THE OWNER WANTS TO SAY HE PERSONALLY WAS THERE WHEN WE ASKED TO SPEAK WITH HIM SEVERAL EMPLOYEES STATED HE HAD LEFT 30 MINUTES AGO AND THE KITCHEN MANAGER HIMSELF SAID HE HAD LEFT AND HAD TO CALL HIM. AND YOU WATCHED HIM INCORRECTLY MAKE TWO CHEESE INSTEAD OF ONE CHEESE AND ONE PEPPERONI AND SEND IT OUT AFTER A HUGE DELAY?????? LIES LIES AND MORE LIES. NOW THIS REVIEW WILL BE PUBLISHED EVERYWHERE SO EVERYONE CAN SEE YOU CANNOT ADMIT A MISTAKE BUT YOU COVER UP WITH MORE LIES AND THEN CHARGE FULL PRICE. NEVER WILL MY FAMILY, OUR SPORTS TEAMS OUR BUSINESSES OR ASSOCIATES EVER STEP FOOT IN YOUR SAD ESTABLISHMENT.The hostility comes from your deception as an owner going on and on. Meanwhile more than 4 of your own employees stating facts of there being an incorrect order in two pizzas. We still paid full price and your freaking ego from more than 6 reviews you cannot just say we messed up we are sorry. You are really something. I feel bad for you. And what a recorded story to tell everyone we know. Take care. You’ll be needing it with your high and mighty attitude!"