Top-of-the-World
Coyote Grill Laguna Beach

Coyote Grill Laguna Beach

31621 Coast Hwy, Laguna Beach, United States Of America, Top-of-the-World

Soup • Fish • Meat • Grill


"This is one of our neighborhood eateries where we often choose to eat, particularly when we have visitors, which is why we chose this place last night. We will think hard about choosing this restaurant over our other two great options (Neapolitan Ahba) next time. Mistakes happen, however how management handles them reveals all about how committed they are to customer service, or returning guests. Last night, after our server spilled 3 cold drinks, full of ice on our guest and drenched his top and pants we stayed to eat as we were hungry and chose not to leave. Other than our server (Kaeli) no other staff acknowledged or apologized that our guest had to sit for dinner with wet, cold clothing! Not one staff member asked if they could bring us towels, or help in any way except move us to another table! When we received our bill I was so shocked and disappointed to find Coyote Grill chose to compensate our table (group of 5 adults) by removing comping us for 1 appetizer!!! I acknowledged to Kaeli that we realized it was a terrible mistake but wanted to speak with the manager about why he chose to add insult to injury by being so cheap and essentially ignoring the bad situation. When he came over I was shocked to see it was a staff member who had passed our table several times without offering his apology or acknowledging in any way, what had happened. He had nothing to offer and essentially stared at me with a blank expression when I questioned his gesture of comping us with an appetizer. I had actually mentioned to Kaeli that hopefully the restaurant management would at least comp us for the drinks that drenched our guest! Later I wondered if he was actually the manager at all and realized the reason we often chose to support this local restaurant was due to the bar ambiance rather than their quality of food or service. Next time we look to enjoy a meal and support our local restaurants, this will definitely not be the place we choose. Very disappointing experience due to a total lack of concern."

Alessa By Chef Pirozzi

Alessa By Chef Pirozzi

234 Forest Ave, Laguna Beach, United States Of America, Top-of-the-World

Soup • Pizza • Pasta • Cheese


"Went there on a Sunday night with my wife and three children. We had initially walked by and I saw somebody eating a pizza and as we went out in Laguna and shopped, I could not get that image of the pizza out of my head and I realize that’s what I really wanted for dinner so we went back, we ordered for adult entrées, a large Caesar salad, and an appetizer along with four non-alcoholic beverages. The waiter seemed very antsy when he took our order as if he had something better to do. They had also seated us at a table that backed up right into another table, and when they seated that table, I could not back my chair out without asking the other customer to move his chair and stand up while I got out. I requested a new table that would give us more space. The restaurant was not full. It was fairly light as there were only about five tables inside eating and about four tables on the patio after 25 minutes of waiting we did not even have our drinks. I watched our waiter go to another table take their order and go get their beverages. Then that waiter went to another table where they were in the middle of their meal and asked if they wanted more bread. He didn’t bother to offer us bread or get our beverages or even update us on our appetizer and salad. With that I told my wife and kids to get up and we left. I have not experienced such poor customer service in a long time. We are a family that enjoys going out to dinner as a family And what we most look forward to is good customer service. We have been to restaurants that have not had the best food but great customer service and we will always go back unfortunately for this restaurant they probably have great food but horrible customer service, and we will not go back. Just a sidenote to the owner. I’ve read your recent reviews and they’re all the same as what we experienced. it seems you have worked so hard to put together a great menu and a beautiful atmosphere in your restaurant. Unfortunately it’s going to be your staff that puts you out of business and run you out of town. I’m sorry to put down such a bad view, but it was a big waste of our time and energy coming in trying to eat at your restaurant . Side note, I was contacted by the owner and he is a great guy. Very understanding and is respectful toward all his guests. I was very happy after talking to him and will “in fact” give him another shot and bring my family back. I really dislike giving negative reviews and withdraw my previous comments as I do believe this will taken care of properly."