"For appetizers, we tried the plain flatbread with sauce and cheese, which tasted basic and similar to something you might find at a chain pizza restaurant. I would suggest adding wood-fired pizzas to the menu, as they could be a popular option. The Burrata pesto raviolis were a highlight, with flavorful bolognese sauce. The drinks were average, according to my girlfriend. Our waiter was friendly and efficient.
However, our dining experience took a turn when it came to our main courses. The wait time was excessive, with us waiting nearly 45-50 minutes after finishing our appetizers. Other tables who arrived after us received their meals before us, leaving us puzzled. The waiter, while kind, couldn't explain the delay and blamed the kitchen staff. A manager in a white shirt approached our table, but didn't introduce themselves and handled the situation poorly, coming off as arrogant. This lack of communication and poor customer service from the management and hostesses soured our experience.
Despite the delay, the food was tasty, but we were no longer hungry by the time it arrived, so we took it home. We were disappointed that there was no acknowledgment or compensation offered on the bill. The lack of appreciation for the mistake made us feel undervalued as customers. The interaction with the front facing staff, particularly the managers and hostesses, was disappointing. The wait staff and busboys were the saving grace in terms of service.
Overall, while the food may be decent, the poor service from the management and hostesses may deter me from returning or recommending this place. The lack of a clear explanation for the delay in our food's arrival added to our dissatisfaction. My simple order of a salad and chicken cutlet should not have taken so long to prepare."
