"We haven’t been to Shogun in a few years and used to love it. Saturday night left our party of seven completely disappointed. The food was horrible and not fresh. The firecracker chicken was watery and cold and the chicken blossom was bland and the meat was tough. Worst of all was our server, who rarely came by to take our orders (we constantly had to wave someone else down), kept forgetting our orders, and not once checked to see how our food was. Two of our entrees came out 15 minutes after the rest, and only came after we asked a few of the other waiters to check on the order. When we approached the manager about the poor quality of food and terrible service, we were stunned with how unprofessional the manager was. He was incredibly rude and insensitive, and asked us “what are we to expect in a time where good service is hard to come by in the industry?”. There was no apology or any recognition of the poor food and service we experience, just arguing. We heard that the owner is now more of an ‘absent owner’ and unfortunately it’s leading to a management and service that is just awful and entirely unprofessional. For an expensive meal, there are plenty of other delicious Asian restaurants in our area with a similar vibe, way WAY Better food, and appropriate service. There is no need to waste your money here, and we will not be returning. Hopefully the management gets their act together so that others have better dining experiences. Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 3 Service: 1 Atmosphere: 5"
