West Springfield
Sorrento Restaurant Bar Pizzeria

Sorrento Restaurant Bar Pizzeria

660 Kings Highway, West Springfield, United States

Pizza • Italian • American • North American


"First time getting food from here after passing by the restaurant for probably almost 10 years. It was a big disappointment. While our son 's pizza was decent- no complaints, our grinders were not good. My eggplant parm, supposed to be toasted and the bread was just warm on a hoagie kind of roll vs a true grinder roll that gets nice and crispy. This was the least of the issues though. The very thin few pieces of eggplant were barely breaded and far from crispy... it was wet thin slices of cooked eggplant that had absolutely no seasoning and maybe the tiniest amount of cheese. The other issue was... where is the sauce??!! There at best was a tablespoon, if that, of sauce on the grinder. I ate essentially a warm hoagie roll, with 2 thin slices of unseasoned wet eggplant, a tiny amount of cheese barely to be seen and no sauce. My husband 's steak grinder, as he put it was, ehhhh. He said it also had no flavor. Last thing that has nothing to do with the food itself but service, was that when I went to enter the door in the back, there was a worker smoking where he was engulfed in a huge cloud of smoke all around him. As I went to open the door, he was finishing up and also went back in using the door near him. As I got the front counter just seconds away after entering, he was in the kitchen getting right back to work.... Ummm no hand washing?? This is just disgusting, and knowing I saw him smoking, think he could take at least a few seconds to scrub his hands. We are disappointed and will not be back. Village Pizza moments away will continue to be our go to."