"I absolutely love Jack's! Today, though—oh my goodness! Every employee was overwhelmed. The microwave broke, which meant no pancakes, and the restaurant was packed with customers who had already placed their orders. Some people were getting quite frustrated because their orders were incomplete. My order was incorrect as well. The staff was so busy that it felt almost impossible for them to keep up. Things got a bit heated at the front counter and drive-thru a few times. After about 35 minutes of waiting, they finally managed to catch up and get our orders sorted out. It was a long wait and a bit chaotic, but I know it was just a rough day. I still love Jack's!"