Ben's Soft Pretzels

1770 West Lane Rd, Machesney Park, United States

🛍 Snacks, Bakery

4.5 💬 288 Reviews

Phone: (+1)2245015788

Address: 1770 West Lane Rd, Machesney Park, United States

City: Machesney Park

Dishes: 10

Reviews: 288

Website: http://benspretzels.com/


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Categories

  • Snacks Tantalizing small bites perfect for sharing or solo enjoyment, offering a mix of savory and sweet flavors that are great as appetizers or light munchies any time of the day.
  • Bakery Indulge in our delightful assortment of freshly baked goods, from decadent pastries to rustic breads. Each item is crafted with care, using quality ingredients to ensure every bite is a delightful experience.

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"My husband requested that I take him, our children and my in-laws here for Father’s Day. So we made a reservation. On the way he raved to his parents about how good the food is and how much they’ll love the cod. We were seated relatively fast though 15 minutes past our reservation time. We all ordered the fried cod platter. Then the children had kids meals. Then we proceeded to wait over a full hour for our food. When it was eventually brought out two cod platters were cold. One “4 piece cod platter” had 3 pieces. One kid’s meal was cold. We let the server know. She said she’d have it remade and took the cold meals away. Then quickly brought out the cod platters again in less than 5 min. I’m guessing they just refried the fish because it was hard, and saturated in grease. The entire bottom of my plate was covered in a thick layer of grease. We didn’t have time to ask for better because half the table was halfway done with their meal already. We had to ask 2 more times for the missing piece of fish. My husband had to ask 3 times for tartar sauce because instead of bringing enough for the table of people eating fish they’d bring one little half filled cup on a plate every time. I understand it was busy and we were patient in waiting the amount of time we did. The food and service were not acceptable and it was a disappointing Father’s Day dinner out. So we left with our in laws thanking us for a meal they didn’t enjoy and us feeling let down by a place we had previously had a good experiences. I felt like we were begging for proper food and service. Not even including the tip I spent $121 on this mess. So unfortunately they’ve lost customers now. I’d have to say I will not recommend."