"There was quite some time that passed from when we were seated. No drinks orders, no complimentary rolls. We watched as servers worked other tables and talked with the front desk host for extended periods of time.As we were finally seen for drinks, we watched a large 8-top table come in. They had their drink orders immediately taken.As I am sure the server saw us watching. She finally came over and got our drink orders.When we watched her come back around, she served the 8-top the complimentary rolls and drinks.As our drinks arrived, I asked about the rolls and if we were able to have them.Drink orders came, and they were mediocre.Appetizer and meals arrived. We asked the server, dropping off the meal, if we were getting rolls with the meal.Our server overhead this and advised rolls were set aside for the 8-top table, and they have more being made for us.Firecracker shrimp came with hardly any sauce/flavor.Drink glasses remained empty for extended periods of time. During the time, we watched the female servers speak with the front desk and male server for over 10 minutes. Clearly, there is no team effort in assisting other servers.The dessert was ordered. Creme Brulee came out with the top charred. The person preparing it tried to cover it up with canned whipped cream. It had a charred burnt taste to it and was completely inedible.As my folks had great things to say about the restaurant on the drive up, they were not amused by the end.The manager did try to say a few things to see about making things right, but seemed he didn't have his heart into it, and I felt as if we were brushed off."