Capriotti's Sandwich Shop

4640 1st Ave NE, 52402, Cedar Rapids, US, United States

🛍 Casual, Cheese, Sandwich, Vegetarian

4.5 💬 683 Reviews

Phone: +13193932900

Address: 4640 1st Ave NE, 52402, Cedar Rapids, US, United States

City: Cedar Rapids

Dishes: 27

Reviews: 683

Website: https://capriottis.olo.com/menu/capriottis-cedar-rapids-1st-ave

"the worst customer service I've seen before. In summary, when I came to the front counter, the casser did not recognize my annoyance and did not ask how he could help? Finally, I told him I have an online order. he asked what kind of grill chips I wanted? I reacted with what kind of children?' he did not answer the question and went on the back of the load instead. then a type came in (which ended me and another customer, his brother) was back a wallet that had forgotten the same cash. after that he came forward with a command, ordered them from grub hub, I said no, he leaves the same order in the writing. while I wait for my order, which should be done as they were busy with 4 people and i...


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Lucienne Lucienne

Literally the BEST sandwich I've ever had. I got the Wagyu beef cheese steak sandwich with hot peppers and I will be returning for more!!!

Menu - 27 options

All prices are estimates.

Reviews

Peter
Peter

I spent $56 on 3 sandwiches. they had hardly done anything on them, they were very bad. the money was not worth it. very disappointed. they have beautiful enticing pictures of their sandwiches advertised, it will look the whole opposite when they get it.


Brock
Brock

Waited 45 min for 3 sandwiches. Watched 10-15 people get there food after ordering after me just to find out that my order was sitting back behind the counter. Got home to cold food, so not worth the money or time. Service has really gone down hill for them.


Randal
Randal

the worst customer service I've seen before. In summary, when I came to the front counter, the casser did not recognize my annoyance and did not ask how he could help? Finally, I told him I have an online order. he asked what kind of grill chips I wanted? I reacted with what kind of children?' he did not answer the question and went on the back of the load instead. then a type came in (which ended me and another customer, his brother) was back a wallet that had forgotten the same cash. after that he came forward with a command, ordered them from grub hub, I said no, he leaves the same order in the writing. while I wait for my order, which should be done as they were busy with 4 people and it...

Categories

  • Casual Our Casual menu offers delicious comfort food for effortless dining. From juicy burgers and scrumptious sandwiches to fresh salads and hearty mains, our diverse selection provides a delightful experience for any casual outing.
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
  • Sandwich A delightful selection of fresh, handcrafted sandwiches packed with delicious ingredients, perfect for a quick and satisfying meal. Each bite boasts a fusion of flavors sure to please any palate.
  • Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.

Amenities

  • Television
  • Vegan Options
  • Accepts Credit Cards

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"When I finally reached the front of the line, I ordered two Black Angus Steakhouse sandwiches and requested that they be made without cheese and mushrooms, as well as double toasted. I explained that I had driven over an hour and a half and preferred crunchy bread that would stay warm on my way home. However, the employee simply replied, “We don’t do that,” and placed my sandwiches on the conveyor belt oven. I wasn’t able to get anyone’s name as none of the employees were wearing name tags or any form of identification. As I waited, I heard the employees putting cold ingredients on the sandwiches of the customers in front of me, who had also ordered Black Angus sandwiches. After they checked out, they asked for two sides of Au Jus dipping sauce, which they received without any issues. When it was my turn to add toppings, I requested lettuce, only to be told that my sandwiches had already been wrapped. I was taken aback and ended up with no lettuce or additional toppings. Also, when I requested a side of Au Jus, I was charged for it, while the previous customers were not. I’m not trying to blame those customers, but if you’re going to charge for items, it should be consistent for everyone. When I asked why I was being charged and requested to speak with the manager on duty about my simple requests being ignored, the young employee just walked away. I felt pressured to complete my payment quickly since there was a line behind me, so I left without resolving the issues. Once I got home, I found that my sandwiches had not been double toasted, they contained cheese and mushrooms, and the wrong type of bread had been used. Living far away, I had to throw them away. I understand that I should have checked my order before leaving, but I had prior commitments to attend to. I’m very disappointed that I have not heard back from either corporate or the shop in almost a week, despite using their feedback tool online and in the app."