Cold Stone Creamery

1223 Knox Ave, 29841, North Augusta, US, 29841-4022, United States

🛍 Catering, Ice Cream, Ice Cream Shop, Dairy-Free Options

3.5 💬 46 Reviews

Phone: (+1)8036136053

Address: 1223 Knox Ave, 29841, North Augusta, US, 29841-4022, United States

City: North Augusta

Dishes: 30

Reviews: 46

Website: https://www.coldstonecreamery.com/stores/23656

"If you're going in for a regular visit, you likely won't experience an issue.I had a coupon dispute with the owner/franchisee. He was in fact the one my complaint was routed to, and I should have guessed as much given my background in corporate ethics. My concern is not so much the dispute but the way I was treated. When I asked to whom I was speaking, the question was ignored three times. I don't appreciate such dishonesty. He even went so far as to refer to himself in third person. He repeated his argument to me over and again, so I gave up. Simply let him know that his mindset in customer service was foreign and while he may think he's making gains he's losing business in the long run. W...


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Josifas Josifas

I was not very impressed the first time I tried Cold Stone. It did not meet my expectations compared to other ice cream options, especially considering the price.

Reviews

גילעד
גילעד

The worker Ariana at this restaurant was extremely helpful. I had never tried their ice cream before, and I ended up trying 5 different flavors. I would rate my experience 10/10.


Dallin
Dallin

It’s a shame how poorly the staff are treated. The NUMEROUS stories I have heard of the disrespect from the management turns me away from giving them business. Employees are important in running any type of business and they should be treated that way.


Sherwood
Sherwood

If you're going in for a regular visit, you likely won't experience an issue.I had a coupon dispute with the owner/franchisee. He was in fact the one my complaint was routed to, and I should have guessed as much given my background in corporate ethics. My concern is not so much the dispute but the way I was treated. When I asked to whom I was speaking, the question was ignored three times. I don't appreciate such dishonesty. He even went so far as to refer to himself in third person. He repeated his argument to me over and again, so I gave up. Simply let him know that his mindset in customer service was foreign and while he may think he's making gains he's losing business in the long run. We...

Categories

  • Catering Catering services offering a diverse range of delicious and beautifully presented dishes, perfect for any event or gathering. Our menu combines creativity with quality ingredients to delight your guests.
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.
  • Ice Cream Shop A delightful destination for ice cream lovers, offering a variety of creamy, handcrafted flavors and toppings that are sure to satisfy your sweet tooth. Indulge in a refreshing treat that'll take you to dessert paradise!
  • Dairy-Free Options

Amenities

  • Outdoor
  • Delivery
  • Accepts Credit Cards
  • Wheelchair Accessible

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"Happy to support what I believe is a melanated owned business. However, I may not patronize the business in the future. I can appreciate patience as food is cooked to order. And I really appreciate how well seasoned the food was. But that being said, the Bully Trio I ordered left a lot to be desired. It was to come with steak, chicken and shrimp but they were out of steak. I had a choice of a double order of chicken or shrimp. I chose chicken. The loaded baked potato was also to come with ? but none was found. The cheese was melted into the cut of the potato and when trying to fork fluff the potato it was just a clump of cheese I had to search for. The potato was luke warm at best which may have contributed to why the cheese was so unappealing and difficult to distribute throughout. I was given 4.5 slices of chicken and 4 shrimp for $14.99. So much for the double portion of chicken. Please pass on the iced tea that seemed to be rank or spoiled. It was not drinkable so we trashed it. I don't mind paying the cost for food and service that is worth it. This visit was not. One of my favorite places to eat is The Potato Factory so I am a huge fan of stuffed potatoes. The Bully Trio did not measure up. Also, please check the stability of your booths. We switched tables because the table itself moved so much it just didn't seem safe. Also, during our entire visit noone came out to clean the tables that were sorely in need of it. I'm being generous giving this visit 2 stars but wish the owners the best in the future. I read all of the reviews and checked out the pictures and comments on your Facebook page as well prior to my visit. What I was served didn't measure up to the expectations your online presence created. You never get a second chance to make a first impression. Do better! There are real people out here who want to see you succeed and will gladly support you. But as with any consumer purchase, the patron needs to feel that their hard earned ? was worth the cost. At over $40 for 2 meals plus a 15% tip, this definitely wasn't."