"On July 2nd, 2021 at about 2:00, we called in an order and it was taken by a very polite young man on the other end of the phone. We arrived on time to pick them up and a young lady at the counter looked at us, turned away, put some bacon on the grill and walked away. We looked around a bit, she came back out, pushed some buttons on the register, looked at us, turned and walked away a second time. Never one did she ask if she could help us. A few minutes later, an obviously over worked young man, presumably the one who took our order, came out, asked IMMEDIATELY if we 'd been helped. I replied no and mentioned the young lady who came out twice previously. He cheerfully took our payment and made some light chatter while it was processing. The pizzas were wonderful! I knocked off a star for the lack of service provided by the young lady who ignored us twice, but left a good tip for the young man who seemed to be the only employee who knew anything about customer service. I hope your tip policy takes things like this into account"