Popeyes Louisiana Kitchen

5019 Lone Tree Way, Antioch I-94531, United States

🛍 Kitchen, Chicken, Chicken , Fast Food

4 💬 6239 Reviews
Popeyes Louisiana Kitchen

Phone: +19257559999

Address: 5019 Lone Tree Way, Antioch I-94531, United States

City: Antioch

Dishes: 35

Reviews: 6239

Website: https://www.popeyes.com/

"No air conditioning in this popeye's. Visited this popeye's twice in 2 1/2 weeks. Still no air conditioning. Both trips there orders took 20 minutes or longer .both times orders were wrong . No spoon for mashed potatoes. Or napkins .gave me fries iasked for mashed potatoes. Ask for 5 pieces tenders got 3 pieces.by the way they had 7 people working. Still took 20 minutes.Only three other customers in line. I'm done with this popeye's!!!!!"


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Worst experience ever last night, my order was completely messed up. Ordered a family meal asked for breast to be included in the order, lady taking the order says it will have 3 breast. Get home and zero breast. Never going back again $50.00 lesson????

Reviews

Joe
Joe

If there is a negative stars they will be the best location to earn it, the worst customer service you can get in your life time, the only way you can deal with this location is by leaving your dignity at home before going to get your food fromthere. Clueless employees Manager is even worse Food is terrible


Dorothy
Dorothy

Well for(1) they took 15 min. To take my order an I was 1st in line. (2) they didn't even knowledge that I was there never looked at me 4 employees were working in front just kept doing other things except attending to customers an I. (3)An they hadplenty of workers at least 9 to 10 I guess know one knew how to work cashier (4) One wkr. Had to return from her break to showhow to run cashier thumbs down


Shawn
Shawn

No air conditioning in this popeye's. Visited this popeye's twice in 2 1/2 weeks. Still no air conditioning. Both trips there orders took 20 minutes or longer .both times orders were wrong . No spoon for mashed potatoes. Or napkins .gave me fries iasked for mashed potatoes. Ask for 5 pieces tenders got 3 pieces.by the way they had 7 people working. Still took 20 minutes.Only three other customers in line. I'm done with this popeye's!!!!!

Antioch

Antioch

Antioch, California, features diverse dining, including Mexican and Asian cuisines, with fresh seafood and local wines typical in the area’s food scene.

Categories

  • Kitchen Indulge in the heart of culinary artistry with our Kitchen menu category, where innovation meets tradition. Each dish is crafted with passion, promising a delightful journey of flavors that tantalize the taste buds.
  • Chicken Succulent and savory, our chicken dishes are crafted with tender meat, flavorful seasonings, and diverse culinary inspirations. Enjoy a delectable variety that's sure to satisfy every palate.
  • Chicken Discover a variety of delectable chicken dishes, expertly seasoned and cooked to perfection. Our menu offers everything from classic favorites to innovative new creations, sure to satisfy every palate.
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.

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"(2022 review edited for spelling, not sure why it 's labeled new) This review is hard for me because I truly want to like this place. To be fair, they 've never been rude to me, but nearly every time there 's an issue with my order. I started eating here 3-4x per week in August 2020 when I decided I needed to live a healthier lifestyle. My culinary skills are severely lacking and I 'm not home often. Things were awesome and I was losing weight until I noticed a price hike late in the year. I understood seeing as how a global pandemic was disrupting the economy, but shortly after this my service took a downturn. One time I picked up my order and got the wrong burger but didn 't realize it until I got home, 20 minutes away. The next time my side of broccoli was barely steamed and was still raw, so I just threw it away since I wasn 't home that time. On every other visit, my loaded baked potato was instead just a plain baked potato with 0 toppings. The one time I switched up my order from my usual combo I got a flatbread that was ice cold. The final straw was the time when I picked up my order and they forgot my entree. Same as the burger, I didn 't realize it until I was far away. Frustrated, I emailed them and said I wasn 't sure about coming back. The owner offered me a free meal, but I turned it down because I was just over it. A few months go by and I decide to give them another chance. I noticed they raised the prices again and also stopped offering a free side with the wraps. I was dismayed, but figured I could switch to burgers and still get a free side of sweet potato fries. While the burgers are excellent, the fries are always completely soggy and tasteless. They 're more like wet noodles but at least they 're free, so I 'll deal. Things were okay, but then for a few months their online ordering system was down. I 'm a millennial, so I hate talking on the phone. This, coupled with another incident of getting a plain potato when I paid for the loaded one, was when I decided to give them a rest (again). Fast forward to yesterday, and I decide to give MMG yet another chance because I 've recently fallen back into relying on fast food due to my extreme on-the-go lifestyle (most days I 'm not home until nearly midnight). I go to the site and noticed they raised prices yet again. I understand with the pandemic and inflation things are out of control right now, but DAYUM! My usual meal of a simple wrap, broccoli, and baked potato that was about $15 is now $25. This time, I decided to go with a chicken and rice bowl with added broccoli and baked potato on the side, but it was still $25. The whole time I was thinking, Please just get this right! I put my order in and show up 20 minutes later just to be told my potato isn 't ready. Okay, no big deal, but then a few moments later I 'm told they 're out of potatoes. They ask if I want to substitute it or they can owe me in the future. Feeling completely defeated and just wanting to leave, I told them it 's okay, just refund me for the potato. At this point, the owner (I believe) gets involved and tells me because the order was online he can 't refund one item. Having worked in customer service and food services roles before, I totally understand that sometimes the systems that are used can 't accommodate every customer request, but at this point it doesn 't matter. It 's just always *something*. The owner asks again if I want a substitute or money owed to me, but I was honestly not interested. I was ready to leave without anything because I was feeling frustrated and stupid. To their credit, they were super friendly about it, but I was just over it. Finally, the owner says he 'll take care of it, and he calls the card processor and tells them to refund the entire order. I thank him and he asks if I want my next meal free or if he can offer me a smoothie. I tried my best to be polite while still expressing my disappointment, so I said I don 't want anything free and I 'm trying to stay away from sugar. Shortly after I took my bag and left. Not sure I 'll ever be back, sadly."