Rita's Italian Ice Frozen Custard

16631 Lancaster Hwy Suite 106, 28277, Charlotte, US, United States

🛍 Sweets, Italian, Delivery, Catering

3.9 💬 83 Reviews

Phone: +17045422258

Address: 16631 Lancaster Hwy Suite 106, 28277, Charlotte, US, United States

City: Charlotte

Dishes: 6

Reviews: 83

"I love Rita’s and frequent the Lancaster Hwy location every Wednesday after Bible study. It’s Italian ice, what’s not to like, right? Like most restaurants, teenagers are the mainly employed here, and it’s never been a problem until tonight. I walked in and waited at the counter for what felt like eternity, but was probably only 5 or 6 minutes and never received service. There was one young girl working there and despite her being an arm’s length away from me, she never asked what I’d like to order or even made eye contact. Confused and a little saddened, I walked out. The next group came in and she took their order right away. When I called to report this unfortunate incident, the manager...


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Q Q

The staff was wonderful. This store is always clean. I have visited in a few years. The only thing was the custard didn't have really any flavor. It was creamy like I love but it had no sweetness.

Reviews

Shelby
Shelby

Everytime I visit They never ever have sugar free icee So I will not return . I enjoy this so much yet I can never have it because you never have it . There is a community that would love to enjoy this but due to your biased menu ignore them . If you have it and it goes quickly then that should be a sign that perhaps you need to increase your production. Whom ever is managing this apparently doesn’t see the issue or his employees never tell them . Good bye


K
K

Went in this evening to grab a few items was appalled at the way the oldest crew member( possibly owner or manager), spoke to a group of teenagers in the store. All of the teens purchased something were standing at the register waiting on the last friend to pay. The manager said if you have already paid for your treats please step outside. There is a way for you to speak to patrons after they just paid in your establishment regardless of age. As a reminder, you also have teens that work there. If that is how you speak to your staff, then you may need some training. As a parent of a teenager, I found it pretty rude in your tone. Now if the kids were in there, didn’t order or spend that’s a wh...


Porsha
Porsha

I love Rita’s and frequent the Lancaster Hwy location every Wednesday after Bible study. It’s Italian ice, what’s not to like, right? Like most restaurants, teenagers are the mainly employed here, and it’s never been a problem until tonight. I walked in and waited at the counter for what felt like eternity, but was probably only 5 or 6 minutes and never received service. There was one young girl working there and despite her being an arm’s length away from me, she never asked what I’d like to order or even made eye contact. Confused and a little saddened, I walked out. The next group came in and she took their order right away. When I called to report this unfortunate incident, the manager s...

Charlotte

Charlotte

Charlotte is a vibrant city known for its banking industry, NASCAR, and Southern cuisine, like barbecue and fried chicken, offering a blend of traditional and innovative dining options.

Categories

  • Sweets A delightful selection of decadent desserts to satisfy your sweet cravings, from rich chocolate treats to refreshing fruity dishes, guaranteed to end your meal on a high note.
  • Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
  • Delivery Enjoy your favorite dishes from the comfort of home. Choose from our extensive menu and get it delivered fresh and fast. Perfect for staying in or treating yourself. Quick, easy, and just a click away!
  • Catering Catering services offering a diverse range of delicious and beautifully presented dishes, perfect for any event or gathering. Our menu combines creativity with quality ingredients to delight your guests.

Amenities

  • Accepts Credit Cards

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