Twisted Vine - Menu

123 North Washington Street, Papillion, 68046, United States Of America

🛍 Wine, Wine , , Beer

Categories

  • Wine A curated selection of fine wines from around the world, offering rich reds, crisp whites, and elegant rosés to pair perfectly with your meal. Savor each bottle's unique aroma, flavor, and complexity.
  • Wine , , Beer

Amenities

  • Cash
  • Wine
  • Discover
  • Visa Card

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"Came in (for our first time) to place a to-go order after work. Let 's start with the good...the woman who eventually took our order was pleasant. The crab Rangoon loaded fries, gluten free Parmesan garlic wings and brocolini were great. Note to my fellowgluten free friends, the GF wings are breaded so don 't be alarmed. I even had to ask for clarification. Now, with the less thangood...from the start there was absolutely NO greeting when we came in nor a We 'll be right with you , nada. The restaurant wasnot even busy around 4pm. The staff seemed to either look right through or over me and my husband. SUPER slow service! One kindlady asked if we had been helped sometime after we had been sitting at the bar WITH menus that I had to ask for. She saidanother woman would take our order. And we continued to wait. We even contemplated walking out. While we were sitting waiting atthe bar I took note of a woman standing near us at the bar for an extended time (also not greeted or told she would be assistedsoon). She was there to pick up an order. Finally, when she was attended to she received an apology for her wait. Then anotherguy came in to pick up his phone order...his order was lost because they took his name down wrong. And still...we waited, atleast our order was put in by that time. When our order came we literally could have walked out without paying because the womannever cashed out our order. Only because we are honest folks we told the lady we had not paid yet. All in all...we were veryunderwhelmed with the customer service and attentiveness of the staff. The food was great. Giving no less than 4 stars, givingthe restaurant the benefit of the doubt...maybe they were having an off day."