"Normally I love Dunkin’ and do not leave bad reviews. However, the vast majority of the time I go to this Dunkin location specifically they get my order incorrect. Today, for example, I ordered a medium vanilla swirl latte with extra espresso and the 2 for 4 maple bacon wraps.1. The employee over the speaker replied, “ok ok go to window” when I was done, he never gave me a total and sounded like he was half paying attention2. The window total was $5 so I knew the order taker didn’t add the wraps3. After the cashier at the window added the wraps, he added the wrong ones (regular bacon, not maple bacon)4. When I get my latte I find out they did vanilla shots not vanilla swirl which is VERY different. It was so bitter, artificial, and chemically tasting I couldn’t even finish it. NOTE: make sure you emphasize as strongly as you possibly can that you want SWIRL if you want a sweet coffee. This is the most common mistake they make, they give me shots. Even if I just say “vanilla latte” I still get shots. I don’t know why they do this, if it happens when they don’t feel like changing out the syrup pump or what, but I can’t count the number of times I get those 0 sugar shots instead of the sweet swirl. It happens to my husband and friends too when they go here, so I know it’s not just me.Very, very disappointed with this store. Again, I like Dunkin, but there are much better locations around here that will get your order right and also not give you a hard time about using any offers (another quick side rant, they tried saying their computers went down after they scanned my T Mobile Tuesday $2 coupon AND claimed they didn’t scan it even though I saw the total go down, and out of curiosity tried using it at a different location only to find out it’s been redeemed).Seriously, I don’t know what it is with this store or its management. Contacting customer service accomplishes nothing, either. If you want a consistent positive experience drive a little further out of your way to a better Dunkin’."
