Buford Buford
Bonefish Grill

Bonefish Grill

3420 Buford Dr, 30519, Buford, US, United States

Wine • Fish • Cheese • Drinks


"4/2-Buford GA-My Husband And I Had A Reservation For 5p.We've Been Here Before And Have Enjoyed. Not Sure What Has Going On This Evening, But The Service Was Off And Not Up To Par. Our Server Was Ginella. Initially Everything Was Great, But Behind Everything She Said Perfect E.g. After Placing Our Order Perfect How Is Everything Perfect Etc. Always Saying Perfect Behind Every Question Or Request. Initially We Enjoyed The Bang-Bang Shrimp, Strawberry Martini For Me And My Husband Wine. I Ordered The Cod And He The Battered Fish. The Food Was Tasty! Prior To Our Food Arriving, I Caught Ginella's Attention As We Wanted To Order 2 Glasses Of Wine. After Ordering She Said Perfect Our Entrees Came And We Were Enjoying. We Noticed The Restaurant Getting Busier And Some Employees Were Stopping To Chat With 2 Girls Who Came In And Sat At The End Of The Long Table-Near The Kitchen-In The Bar Area. Halfway Through The Meal, No Wine. Caught Ginella Again And Asked About It. She Said It Would Be Coming Shortly. 3/4 Of The Way Done With The Meal, No Wine. I Didn't Understand How One Of The Bartenders' Had Time To Chat With The Other 2 Girls-Who They Appeared To Know- Since One Walked Back To The Kitchen-While Customers Are Waiting For Beverages!? Caught Ginella Again And Asked Her To Cancel The Wine As We Were Almost Finished Eating And We Wanted It With Our Meal. She Again Said Perfect And Apologized. It Wasn't Perfect As We Were Disappointed And I Shared This With Her. She Said She Would Ask The Mgr To Come Over If We Liked. The Mgr Whose Name I Was Told Was Athens Did Come To Our Table. I Don't Believe She Was The Mgr But The Only Person In Charge In The Absence Of A Mgr She Didn't Look The Part- Had A Cap And Her Attire Was Unprofessional Like Someone Working In The Kitchen. She Listened And Did Apologize But Had Little To Say, And Offered No Explanation. Upon Leaving We Did See Her Speaking With The Bartender. The Manager Needs To Address!"