"9/18/23 HIDEOUS SERVICE!! Wow! I’m in here as we speak, giving this place a second chance. What an incredible mistake that was!!!! Nothing has changed since we tried this place months ago. Servers walking by and never acknowledging us. Two other tables who came in sitting RIGHT BESIDE us and AFTER we arrived got waited on before we did. I had to flag down a server to ask if we could get a server. Again, the manager, bus staff and other servers walked by and never acknowledged us. That’s deflating. I know they’re busy and I understand if the food takes a while tonight but no drinks and no service is ridiculous. I have to wave down a server???? I went to the bar to get our beers on my own. Again, the manager, DIANA, walked by our table numerous times and just gave us a blank stare, while our glasses were empty, etc. Not sure what qualified her to be a manager. Very frustrated. I SELDOM COMPLAIN but back to back horrible experiences warrant a review. We were here for a special occasion and the staff here ruined that for my family. It’s 7:55 and we got here at 6:30 and we are now getting magnificent service. Unfortunately, that’s because I had to do a bit of complaining and get my own drinks. That’s extremely uncomfortable for me. Here are some positives, though I am never coming here for dinner again. EVER!!! However, I did want to thank the following!!! 1. Phoenix the host was awesome. He got us a table, got us water, and did everything he could to accommodate us. He was as frustrated as we were that we weren’t getting service. I’m tipping him, not our servers. 2. One of the recent manger hires came out to see us eventually. Her name is Michelle. She is awesome. Very personable and helpful and friendly. Of course, that was after she was made aware of our situation. She was genuinely sympathetic, however. Very kind! 4. Shawn the bartender is always awesome. He is efficient and friendly and helpful. I should have sat at the bar. 3. Two-plus hours into the evening, with the place emptied out, we are finally getting some outstanding service and attention from Diana, the manager. It is nice. Wow. Sure wish we would have gotten a fraction of this assistance the entire time we were being neglected and ignored."
