Kaneohe
Ichiriki

Ichiriki

Kaneohe, United States Of America

Asian • Casual • Cheese • Japanese


"This was my go to hotpot, but just came by tonight for my sisters last night before heading out of town. We ordered food, appetizers came out at an okay time, a little longer than usual. Okay we 'll let it pass... then we waited about an hour for our hotpot, finally came out and the server said something about they didn 't understand the order I put in okay... cool.... We finally got our food then I find a hair in my soup.. it was a small black hair, my hair is blonde... sooo I was like alright they are having bad night and yeah kinda gross but I won 't complain because i feel bad. Then the server said since you guys spend over $50, you get to pick a card- it can be money, a dessert, blah blah blah.. so my sister picked a card and opened it ... the server said oh no you aren 't supposed to open it, let me tape it then she came back and said we can 't have another one because we aren 't supposed to open it. She knew she was at fault for not telling us the rules. Spoke to the manager and he said that the owners are very serious about the rules and although it was definitely the servers fault, he can 't fix it. He said he would call the GM. Honestly, I just got done with a 12 hour shift and we have been at this restaurant for almost 2 hours. Seriously??? I feel like the manager could have handled this situation so differently. I know the serving business I used to be a server. Customer service is essential. Never in my life would I believe I would give this place a bad review. I heard you guys work on tips. BIG MISTAKE! (Pretty Woman) Long story short- BAD CUSTOMER SERVICE. We didn 't complain about anything the whole night, and that just topped the cherry, no apologies to our table."