Lehigh Acres
Mcdonald's

Mcdonald's

1245 Homestead Rd N, Lehigh Acres, United States

Seafood • American • Fast Food • North American


"I have been working as a McDonald 's Manager for 14 years in Spain and I know the system very closely. Is not the first time that something wrong occur in THIS LOCATION but is the first time that I am going to comment. I never received an exact order. If a sauce is not missing this time , is one sandwich or the chicken nuggets are not fresh.. Today I used the drive thru. It was full and there were two lines open. My daughter in the back seat made the order one crispy chicken meal and one chicken nuggets meal) and when we arrived to the last window for pick it up I saw in my receipt that only the chicken sandwich was a meal and the chicken nuggets was with no drink and fries. When I asked if she could sell me one more fries thinking anyone has an error , the lady answered me that I had to turn around and get in line again . I couldn 't believe it. The truth is that I have to get in line and wait another 10 or 15 minutes to order some fries while the food I already have gets cold? Is this the concept of hospitality and the exceptional treatment given to the client? And if this is a rule taken by the restaurant management, do you think that for some fries it is worth creating that feeling of dissatisfaction causing the direct and indirect loss of customers? They should go through at least that part of the manual. And the worst thing is that these things do not harm only at this location but also damage the good name of the brand. This makes us think that next time it would be better to go to Culver 's because they really know how to take care of their customers there."