"We've been here for seven years. Pizza is fine, but finally the loyalty has changed. A year back they added a credit card fee of $4.99... something is okay, but this is a bit steep. Then it became habitual that they would say 30 minutes and it was really 45 minutes... no problem later to get what they say. But this last visit was the straw that the camels broke back. I was told 25 minutes for pickup. I found about 12 others waiting. Okay, crazy night... I'll be patient 15 minutes after I paid earlier and say hatred to ask if you're super busy, but am I cooking? You said yes, if not, I would ask for a refund. Waited more and another customer talked about waiting and other things. I listened and didn't call a number. Go up sometime and say my number is so and so. And the girl gets super rude and says we called it three times... ugh... like I'm an idiot to ask if they called it, they weren't loud and it wasn't three times! And when it was, I never went and asked before. Like they called it loud and three times... it was crazy and loud in there. I waited 35 minutes in the store after 25 were originally told and waited an additional 15 minutes to leave the house and then setting after I had previously asked. It was very rude and I was respectful. Pizza is not all this and then combine the waiting and terrible customer service. Fearable and a loyal customer to boot. In addition, the owner could talk to all people who wait and apologize and explain things. I'm done. I will continue for better quality and better customer service. After 7 years, they lost a loyal customer."
