"NEW UPDATE TO REVIEW AS OF 6/6/22: The Manager Martene called and was very professional. He understood the issue and immediately spoke to staff to rectify the last incident on 6/5/22. He also recognized we are long term patrons with Soulman's, and he remade our entire order. THANK YOU, MARTENE! UPDATE ON 6/4/22: FLIES IN FOOD and CONDIMENTS! RUDE CUSTOMER SERVICE!!! UPDATE to my former review: I want to bring to your attention an event that transpired at the Mesquite location. Check #247 was my order. The server was line cashier #2. While I placed my takeout order the staff line was aloof and the line server ignored many of my questions. She left my order exposed, and flies were in the container and on the bun. When brought to her attention, she said she only saw the flies on the bun, and would replace that only. In turn, I asked my order to be remade. She took the original order, and slammed it in the trash in frustration. I informed the cashier, and she informed the server to close the lid on the 2nd attempt. The server did not do as instructed. She also failed to include BBQ sauce on the 2nd order. The line was dirty, and the condiments (pickles, onions, etc. had flies around them). I have been a loyal patron at this location since 2016. I cater every holiday, and even spent hundreds of dollars for an graduation event for my daughter. Note: the local manager (Martene) was not on duty. The incident occurred around 8:13 p.m. on 6/4/22. My order was: (1) two meat plate, (1) half slab, and (1) pulled pork combo. Hopefully, Soulman's will speak to and properly train staff during the evening hours. The location is totally different (vibrant, friendly) in the afternoon, but changes drastically during the evening hours."
Mesquite
