"If I could give zero stars, that would be my rating for one of the worst experiences I've had at Auberge. This was my second time dining here, and it will surely be my last as I refuse to spend money at an establishment where I felt my husband and I were treated differently because of our race. My husband and I were in Napa Valley for the 4th of July weekend and had lunch reservations at Auberge on the 5th. We headed over to the hostess stand, where a couple in front of us was being checked in. The hostess was making friendly conversation with them and asked if they had any food allergies. However, when it was our turn, the hostess didn't even make eye contact and just asked for our name before telling us to step aside. My husband and I exchanged puzzled looks. Why did her tone change so suddenly when we walked up? While waiting to be seated, we noticed the same hostess greet the party after us warmly again and inquire about their allergies or food restrictions. This was such a weird and awkward interaction that made us feel excluded and unwelcome right from the start. During our lunch, everyone was seated inside due to the heat. We saw several people walk out to the balcony to take pictures of the beautiful view. After our meal, we decided to do the same. As my husband was opening the door to the balcony, a different staff member blocked us and said they weren't allowing people onto the balcony, directing us to go downstairs for pictures. Confused, I asked why, since there were several other people still on the balcony. She just directed us outside again. We walked away, disbelieving what was happening. The same woman came over again and insisted we go downstairs. By this point, I was frustrated and deeply hurt as it felt like we were the only ones being denied access to the balcony. I asked why we couldn't go there when others were allowed and she had no answer and just stared at us blankly. I then asked if she would tell the other guests to leave the balcony or if the rules only applied to us. She finally agreed and said we could go out on the balcony if we wanted a picture. At this point we went outside to the balcony out of principle, but I was already upset as it seemed we were being discriminated against. Moments after we walked outside, the hostess who had greeted us rudely in the beginning brought another guest outside and encouraged him to take as many pictures as he liked. The only difference between us and the other patrons who were greeted nicely and allowed on the balcony was the color of our skin. This ruined what should have been a pleasant dining experience. With the number of amazing restaurants in Napa that are welcoming and have great food, there is no need to go somewhere you are not welcomed. After we left, I spoke to the manager on the phone. He assured me he would follow up via email or phone, but he never did. This lack of accountability and follow-through is unacceptable, especially at this level of establishment. I hope that by sharing my experience, Auberge will take serious steps to train their staff on diversity and inclusion to ensure that no one else has to endure such treatment."
