"My family and I have ordered food from this restaurant for years typically using the drive thru. The food is great but we have had a lot of problems getting all of our items with our order. The most common thing that gets left out is the condiments. Recently we place a fairly large food order in the drive thru and I when I got home I realized we didn 't get our duck sauce which is very important to my family. So my husband drove back to the restaurant and went inside to let them know what had happened and that this seems to be a regular occurrence. The two young workers in the front were very courteous and kept saying how sorry they were. But when the young gentleman went to talk to the manager my husband could hear her going off in the kitchen area about how he was wrong because she remembered putting it in our bag of food. Apparently she was being rather rude about it so my husband asked that she come up front to speak to him. The woman came up front where she yelled at my husband repeatedly saying she had put the duck sauce in the bag and he was not getting anymore. She also kept putting her hands in his face. There were other customers in the restaurant, including children, so my husband kept his cool. But the woman was throwing such a fit that two other groups of people who were waiting in line left the restaurant. One gentleman told her he would never come back if she treated her customers that way and she responded by saying, Good, don 't come back! . So my husband told her we would never be back and she had the same response for him. My husband eventually left the restaurant because he knew he was getting no where. The two teenagers working up front were mortified and kept apologizing. My husband made sure to grab a handful of the FREE duck sauce sitting on the counter as he walked out the door. We will never go back!"
