Phenix City
El Vaquero

El Vaquero

1015 280 By-Pass, Phenix City I-36867, United States

Lunch • Mexican • Seafood • Western


"Management needs to be MUCH more gracious to customers. I ordered a margarita on the rocks. When it arrived, it was warm and tasted bad. I added ice to cool it hoping that might improve the taste, but that didnt work. The manager stopped by to ask how we were doing and I let him know my drink was off and I couldn't drink it. We were met with resistance from the start. His demeanor changed abruptly and he became combative about my request. When i asked the manager to replace the drink with a frozen Margarita, I was told that I could not have the frozen one because of the differing distribution of alcohol or some other excuse that truly made no sense? He then said that he could rework the Margarita into a Texas style and as we watched he took the drink to the bar, took a bottle of Jack Daniels and dumped a shot in the drink. He then brought that same drink back to the table and at that point it tasted much worse. He came back by later and we had not even had any more of that drink because it was disgusting and so when I asked him to take it Off the bill he shook his head and said there was no way that was gonna happen. Then he pointed around the room and said the other guests are all enjoying the drinks, which I found completely asinine. That's when I told him that there used to be a day when the customer was always right I'm that people in the service industry used to politely try to fix something that we politely said was wrong. He walked away shaking his head leaving me without a drink and no idea what was to happen. The poor waitress was so self-conscious and seemed very upset about the whole thing she came later and took the drink from the table. Later, the manager returned to the table with his phone and showed a video of us putting the ice in the cup and blaming us for making the Margarita undrinkable. He failed to show the part of the video where everyone at the table tasted the drink and agreed it was disgusting, TWICE I told him that was very petty and that the only thing that needs to happen now is that we're not paying for that drink period. Lucky for him he didn't leave it on the bill. As we got up to leave, another table full of guests said they didn't like their drinks either. Your customers keep your doors open. Treat them with more respect, please. Food: 5 Service: 1 Atmosphere: 1"