Rome
Schroeder's New Deli

Schroeder's New Deli

406 Broad St, Rome I-30161-3008, United States

Pizza • Cafés • Burger • American


"I placed an order for curbside this evening and was told that it would be ready in 20-25 min. I wait the 25 minutes and call to tell them I am waiting outside. They inform me that my order isn?t even ready and to come back in 15 more minutes. I drive around and come back and they tell me that they are really busy and can?t bring it out to me. I told them my son was asleep and I didn?t want to wake him so I needed them to bring it out like they said they could. They tell me it?ll be a few minutes before someone can come out so I wait 10 more minutes and finally just go in. They weren?t even that busy and my order was still not complete. I was over charged for my food and every bit of it was burnt and my food was made wrong. I live 45 minutes away so I didn?t feel like driving back and I call to talk to the manager, her name is Robin. I explained the situation and she argued with me that I was wrong and when I told her that I wasn?t and my food was all messed up she hung up on me mid-sentence. I call back and she blocked my number. I call from another phone and they answered and I asked to speak to her again and told them that I was very upset with what she did. An employee named lacy told me that the manager was busy and to call back tomorrow (they?re closed Sunday) and I demanded to talk to her. Lacy then hangs up on me and blocks that number also. I am very upset and disappointed in the lack of customer service. I was over charged and my food was all burnt and made wrong. I literally gave it to my dog because it wasn?t what I wanted. HORRIBLE CUSTOMER SERVICE. PLEASE DO NOT GO HERE!!!"