"I placed an order for pickup at the drive-thru, but when I arrived at 6:00, the drive-thru was closed. This has happened several times, even though the closing time is listed as 9. I have no issue with the drive-thru closing early, but it should not be listed as an option for pickup if it is not available. This can be very inconvenient, especially if you have a broken foot, a baby with you, or are not dressed to go inside. It would make more sense if the drive-thru option was not listed if it is not actually available. Additionally, the pickup service is not quick and the food quality has been mediocre."