"Food, atmosphere, price, location, all good, but I want to review because I was blown away by the kindness I experienced from the staff last night, specifically Josephine and Mauricio. I came in for a solo dinner, put earbuds in, and the little rubber part from one earbud came off the headphone and lodged itself so far in my ear that it was no longer visible and VERY uncomfortable. I went to the restroom to get it out, could not, and had a full on panic attack; drenched in cold sweat, dizzy, lightheaded, hyperventilating, etc. An employee named Mauricio came in the restroom while I was panicking, helped me calm down, got the manager Josephine, who let me sit in the back room to regain composure in private. She looked up nearby walk in clinics, brought me water and a wet cloth for my forehead, and was such a kind, calming presence throughout the ordeal. No clinics were open, so Mauricio found a set of tweezers, and with Josephine holding a flashlight they managed to fish this thing out of my ear in the office. They had ZERO obligation to do that for me, and refused when I offered to give them afterwards for helping me out so far beyond the scope of their jobs. It may not have been like a life threatening issue, but it was a really uncomfortable and embarrassing experience, and I won't ever forget how kind and understanding and helpful Josephine and Mauricio were yesterday. If you're reading this, thank you. I'm not in WP often, but Lilly's will be my go to brunch/lunch/dinner spot here from now on because of them."
