"Unofficial handling of the restaurant guests. Bad management. Regardless of customers has never paid off in the long term. Too bad. Fortunately, there are good alternatives on the promenade. 5 days ago Dear guest, we regret that you were not satisfied with us. A product was not available – that should not happen. However, we have offered you several alternatives. We also had a little attention to the house. It's a pity that you didn't keep our restaurant in good memory. We would be very happy about a new opportunity! Greetings Your reception team Dear reception team, the offered alternative for me was associated with a surcharge of 6€ At a 9€ lunch table, I wouldn't consider it an alternative. The offer and the infomation about the need for alternatives reached us only after we had received our drinks – hard to go somewhere else. This is not a criticism of the service that was very friendly, attentive and accommodating all the time, nor of the quality of the dishes offered. I find it only very problematic if you roll it on your guests who seem to be badly organized and/or communication between kitchen and service does not work properly. It's nice that you're offering us a coffee afterwards, but we've come to lunch and not to drink coffee. It's hard to understand that instead you couldn't get through to serve the lunch table at the advertised price. But it's good that you're even getting back. By the way, we should not have discussed this here either, we have offered the superior several times to speak directly with the decision-makers. Unfortunately, no one had a look at us at the table."
