"I placed an order through DoorDash and later received a message that my food would be delayed. After some time, I received a call from DoorDash saying that there was no order for us and that someone had already picked it up 2 hours ago, even though the order was only placed 30 minutes earlier. We decided to call the restaurant, where a person named "ROBERTO" answered. Roberto was very rude, unhelpful, and told us that if we wanted food, we would have to place a new order and pay for it again. When we asked for a manager, Roberto claimed to be the manager at that moment, refused to assist us further, and hung up on us. In conclusion, Roberto is an extremely rude individual who lacks proper management skills and should not be in a position of authority. This restaurant needs to improve its employee training."
