Wailea
Special Events At Four Seasons Maui

Special Events At Four Seasons Maui

3900 Alanui Dr, 96753-5453, Wailea, United States

Full • Wine • Asian • American


"Room was great. We ended up with a club level so as long as we remained at the club it was easy to get great service. The service was difficult, called the front numerous times and ask for things that would take an hour to get to the room. I think because this hotel is so busy it's hard for the staff to get things done like a regular four seasons. I stayed at a few dozen four seasons around the world and all of them gave a different experience than this. We found this to be not only overpriced but we were also told early on we would have a credit for five nights that we never received and the person at the front counter on the way out certainly didn't make our check out pleasant which I was surprised that after spending an enormous amount of money and not really asking for much back. Was kind of classless at the end during checkout so walked away even more confused.The only other issue is how busy the hotel is, but some of the staff in areas such as the pool area tried their best.Sort of feels like a four seasons that would be a cross between Miami, LA and Vegas.Overpriced, crowded, understaffed unfortunately and some of the staff as explained during checkout clearly don't know how to accommodate someone that just spent the kind of money you spend when you stay at and ocean front suite at the four seasons. Again a lesson on how other four season five star resorts do it would probably help them immensely.The views are beautiful, the beach is beautiful"