"I can barely capture how unhappy our family who have been coming here for years is at the incredibly unprofessional, rude and careless service we received today and the price upcharging going on at this establishment. We called in advance to place a large order for pick up today, Mothers Day, and the woman who works the phones there was beyond rude. We place the order anyway as past experiences have been pleasant, and when we are paying at pick up we realize that the order total is significantly higher from what the prices are as listed both online and on the menus they are handing out to customers dining in. A Ca Mia is upcharging prices listed (at least 10% and not telling their customers until they check out at the register!!! This increase is NOT listed online!!! This is simply outrageous. We looked at the menus in the restaurant and the upcharge was not noted there either. You don't pay online/in advance of pick up so you won't know until you've eaten or gathered your takeout that your bill will be higher than advertised! The food was below standard as well the broccoli in the Chicken and Broccoli was brown and not fresh. Half of the clams in my fathers pasta were unopened and should not have been included in that dish. My family felt very dehydrated after the meal. And the takeout was packaged so poorly that sauce and oil leaked out of the partially closed food containers in several bags. My sister's car floor is stained from the sauce. We had to mop up spills and clean sauce and oil off of the car, the floor and the counter tops in our kitchen before we could begin to eat. By the time we were done cleaning up the mess we had to reheat the entire meal. Not what we paid for! I'm still trying to understand how this restaurant can suddenly add this unlisted upcharge to their published prices, treat customers so rudely over the phone, pack the order so poorly and use sub quality ingredients like this. My family will not return or recommend."
