Zermatt
Zermatterstuebli

Zermatterstuebli

Bahnhofstrasse 64, 3920, Zermatt, Switzerland

Soup • Pizza • Swiss • Lunch


"Great food, poor service. First, let me say that I hate to write this review because we had an awesome dinner at Le Gitan, the sister restaurant next door, earlier in the week. So we had every expectation that tonight would be great at Zermatter Stubli. Unfortunately, the comments left by other reviewers about poor service from one particular waitress at this restaurant rang true for us tonight. Simply put, the waitress we had was rude and did not make us feel welcome. I could give multiple anecdotes but will just share a couple: 1) When we arrived, she claimed we didn’t have a reservation — though I pointed our name out to her in her reservation book — she then pointed to a table for us without showing us to the table. 2) Another party arrived after us and she had served them drinks before even bringing us menus. 3) We asked her to call us a taxi and she responded by handing us a business card — not helpful considering we don’t have Swiss mobile phones. It’s sad, because the restaurant is cute and the food great! But service is key to any experience and can make a good meal great or terrible. Unfortunately, the waitress really created a dark cloud during our dinner and I regret reserving here. If you try this place out, come for the food but beware of the risk of poor service from this particular waitress. With many good restaurant options in Zermatt and with many visitors having a limited time in the village, I suggest you prioritize other restaurants."