"It was a place we went to every year for years, the food was good, the atmosphere was good, yes, we didn 't go this year, I don 't know. The reason why we could not go is that the attitude of the business towards its customers has changed. For years, every year before we go, we ask for the menu, they send it. This year they didn 't send it, and they expressed it as follows: We don 't send this year, it 's a matter of principle, we have too many varieties, you 'll see when you come. Moreover, even though they sent it to my friend at the beginning of this season, they communicated in this way. Since I couldn 't reach the menu because it was sent by timed message, I asked them again. And when I said I wanted to cancel our reservation because I didn 't like their style, I was told that you would know without saying sorry. What a pity that such a beautiful place is managed in such a way towards customers. The service industry requires customer satisfaction. Unfortunately, it 's not just about the food and the place. Communication is very important. Although it is a place we love, unfortunately we do not plan to go again. Food: 4 Service: 1 Atmosphere: 3"
