"The pizza here is good, but every time we’ve eaten at this restaurant, the wait has been excessive and the customer service lacking. Even when we place online orders, which are supposed to be ready after two hours, it still took 40 minutes beyond the scheduled pickup time for our order to be ready. When I arrived to pick up the pizza, it seemed like they hadn’t even started preparing it yet. What was supposed to be a quick in-and-out experience turned into a frustrating 40-minute wait in their lobby. Given that we ordered a large pizza, a calzone, ravioli, and cinnamon sticks well in advance, a two-hour notice should have been plenty of time for them to prepare everything. They could have offered us complimentary drinks to help ease the inconvenience of the long wait. Instead, the only gesture made was two small containers of icing to go with the cinnamon sticks, which felt a bit inadequate."
