House Of Krustaceans

109 Fairfield Ave, 19082, Upper Darby, US, United States

🛍 Seafood, Chinese, International

4.3 💬 134 Yorumlar

Telefon: +16103521999,+14844693080,+12158277870

Adres: 109 Fairfield Ave, 19082, Upper Darby, US, United States

Şehir: Upper Darby

Yemekler: 35

Yorumlar: 134

Web Sitesi: https://www.houseofkrustaceans.com/

"I placed an order for myself and my son, but I received a call from the restaurant informing me that they were out of the item my son wanted. I requested to cancel the entire order and get a refund. The employee was unsure how to process the cancellation and said that a manager would assist me. The manager called me hours later to explain that their system doesn't permit refunds and that I would need to contact the website they use for further assistance. That was 24 hours ago, and now I'm calling again but not getting any response. I hope this issue gets resolved soon, but honestly, this situation is quite unacceptable."


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User User

I really like their dishes. I always get fantastic customer service there. The place is well organised and the staff members are always helpful. Will come visit again.

Yorumlar

User
User

I was really excited to eat here after following them on social media, but I have to say I was extremely disappointed with the service. The prices were too high for what I received. My potatoes were brown and old, and even though I paid extra for a crab cluster, the cook informed me they had run out of crab. Such a frustrating experience—only bad things to report.


User
User

This was my second visit to the restaurant. The first time was decent, but my family of six and I were really disappointed during our recent visit. We had hoped for a great meal for our girls' night and ended up spending $186.00, which didn’t even feed all of us. We received only ten small clusters of seafood, four corns, and a handful of shrimp. We had to go somewhere else afterward to get more food.


User
User

I placed an order for myself and my son, but I received a call from the restaurant informing me that they were out of the item my son wanted. I requested to cancel the entire order and get a refund. The employee was unsure how to process the cancellation and said that a manager would assist me. The manager called me hours later to explain that their system doesn't permit refunds and that I would need to contact the website they use for further assistance. That was 24 hours ago, and now I'm calling again but not getting any response. I hope this issue gets resolved soon, but honestly, this situation is quite unacceptable.

Kategoriler

  • Seafood Denizin en taze avlarını balık ve deniz ürünleri ile hazırlanmış nefis yemekler içeren deniz ürünleri seçkimizle keşfedin. Her lokmada okyanusun lezzetlerini tadın!
  • Chinese Çin'in zengin, otantik lezzetlerini ikonik yemeklerimizle keşfedin. Lezzetli stir-fry yemeklerinden ağız sulandıran dim suma kadar her yaratım, geleneksel Çin mutfağının özünü yakalıyor ve her lokmada damak zevkinizi şenlendiriyor.
  • International Kıtalar arasında bir mutfak yolculuğu sunmak için tasarlanmış, dünya çapındaki canlı ve otantik tatlarla dolu çeşitli uluslararası yemekler seçkimizle lezzetlerin dünyasını keşfedin.

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Dandan Ardmore

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"I do want to say that the food was amazing, which is the only reason I'm giving this place two stars. That is, when I actually got food or service. My wife and I went here on a Friday night right at 7, and the place was absolutely jammed. We had the scallion pancakes, pork belly small plate, the dan dan noodles with minced pork for appetizers, which were delicious. However, I could tell the wheels were coming off quickly because after putting in our drink orders and ordering our appetizers, our waiter didn't come back for 15 minutes. After finishing our appetizers, we finally got our drinks but still hadn't put in our main entree orders, which was frustrating because even though we were right next to the kitchen, it felt like our waiter was on another planet. It wasn't our waiter's fault, the place was so extremely poorly staffed that he was overwhelmed trying to be everywhere at once. After multiple attempts, we finally were able to flag down our waiter and put in our main entree orders and our next round of drinks. The situation did not improve, as dinner took forever to come out and again our drinks weren't prepared in a timely fashion. We finally got the first dinner entree and our next round of drinks, but of course our drink order was wrong and we had to wait 10 more minutes to get replacements. Meanwhile, I'm waiting for the dry pepper chicken and I had to ask our waiter no less than three times to find out what happened after a half hour of waiting. Thank goodness the restaurant at least comped the dry pepper chicken for our inconvenience, and the apology from the manager (who was running around the whole night trying to make up for the staff shortage) was definitely sincere, but I was definitely let down by the experience. Until this place staffs up appropriately, I would definitely advise not coming here on a Friday or Saturday night during prime hours. I'll very likely come back at some point, but I feel this place has a lot of growing pains in the near future."