"A few days ago, my husband and I dined at Outback Steakhouse in Naples, Florida. We LOVE their food and systematically get the same when we visit. This was our first time in this place when we came in and sat fast. The name of our server was Kristin. She came by immediately and took our orders. Before we knew our salads were on the table....NICE! I started eating my Caesar Salad when I noticed something was HORRIBLY WRONG! I stopped and looked at my food and my husband and I were very disappointed! We appealed our waitress and explained our situation very discreetly. The store manager, Bridgette, came over and apologized sincerely. She asked if they could do it right and we said yes. They didn't need time to remake my salad and we were grateful. The food was delicious as always and it even offered free dessert. I really appreciate how they made it their business to eliminate the food mishap. While I did not go into the specific details of what went wrong, I will say that they have done everything human possible to correct the mistake and for it, they get absolutely 5 stars! I think it's more about how professional a situation is treated than the problem. And they did! So Outback, we're coming back!!"
