"We generally enjoy dining here, but during our last visit, we were disappointed. The pizza crust was quite soggy, almost as if it had been sitting for a while, and it wasn't very hot when it reached our table. While our waitress was friendly, she was difficult to locate when we needed assistance. Additionally, we were charged a 20% gratuity for our party, which consisted of just our family of five, including two toddlers. I found this to be excessive, and unfortunately, we would have left a larger tip if it hadn't been included."