"We arrived at Homestead Kitchen Tap at 7:30 pm on Saturday, October 14, 2023. My wife heard on the radio that they had a steak special. We both had a long day of work and wanted an easy meal for dinner. The original food delivered arrived about 25 minutes after we placed the order. We had ordered a porterhouse steak with baby red potatoes for her and a chicken wrap with no tomatoes and potato salad for me. They brought out the steak and a plain chicken breast sandwich which was not what I ordered. We told the bartender of the issue and she proceeded to look at the menu to verify the order. She placed the next order to correct the mistake. They were busy so my order was placed at the back of the line behind those that ordered after me. My wife finished her steak and we continued to wait for my food. After we waited for an hour, we asked for our bill so we could pay for the food while we finished waiting for my dinner to come out in a to go box as we were done waiting and ready to go home. I opened the box after they swiped our credit card to discover that they screwed up the order yet again. A chicken wrap came out, but it had tomatoes on it which is not what I ordered. We pointed this out to a bartender, and she told us since we paid for our food and signed the bill that she could no longer make any corrections even though she had yet to grab the signed receipt from us to close the transaction. Frustrated with the whole situation we left without leaving a tip on the receipt as half of our order was incorrect and we had waited for an hour for food that was wrong. I tried the potato salad when I got home, and it was so bland. So, in all our experience was horrible. The bartender was not apologetic in any way for the mistakes that were made. They did not comp my meal and ultimately did nothing to rectify their errors. When the bartender saw that we were upset she did not even offer to make up for it by offering two drinks on the house to my wife and I or anything else to show they were sorry for how our experience was. This visit left me with a sour taste for this business when in the past I have had nothing but good things to say about their food. I have no intension of returning because they could not fix this situation leaving me a dissatisfied customer disappointed in what service I received. The only plus side was the old fashions were good, but they charged me extra for two extra brussel sprouts that I asked for on top of my drink while I waited for them to correct their mistakes. The brussel sprouts were the only thing I ate for dinner in addition to a few bites of my wife's meal because they could not manage to get my dinner order correct in the two times they tried. I came hungry and left hungry which is not the way it is supposed to be when you go out on a dinner date but I was done waiting for a bartender who did not seem to care about us as customers and who we had to chase after for half of our visit because she neglected her service obligations."
