"Sometimes there can be a language barrier. This is when ordering on the app doesn 't work out or the kiosk doesn 't apply my rewards properly. When I ordered a broccoli cheddar bread bowl for example, it got entered as just a normal bowl. However, I was given a bread bowl after bringing this up the staff can work with you if something comes up. However, when I order on the Panera app, it usually turns out well. You 're best off ordering from the app or the kiosk. I would like the Chipotle Chicken Bacon Flatbread Pizza more if it didn 't skimp out on the toppings. That flatbread is $11. The amount of chicken they serve on this flatbread is ok, but the bacon not so much (it 's very small). For extra bacon (i.e. a normal amount) you pay $2 extra. Unlimited sip club is an amazing deal. The Colombian roast is usually hot. Hazelnut coffee can be lukewarm sometimes. If the coffee dispensers don 't come out showing the steam, you 'll likely get slightly warm coffee which will then turn room temperature after putting in cream. Bring this up with staff if it happens to you. A few things I do want to point out: The Drum Hill location tends to be Sold Out of items frequently. While I do usually arrive around a couple hours before close (like 7:30/8 PM), it 's not common to see even bagels sold out along with other sandwiches or food items you might have wanted. I don 't know who found it a good idea to price a small tub of cream cheese the same as a bagel. Pay $2 for a bagel, then $2 for a small tub of cream cheese. Seriously? There 's literally a Hannaford in the same plaza where for a little more than $2 you get a *FULL* tub of cream cheese. This is just nonsense. Signature Chicken Sandwich, while it was delicious to me, is definitely not worth $12 $13. This is not a good company decision as there is a Five Guys in the same plaza where you can get a bacon burger for slightly less. The warm bowls are insanely overpriced. The teriyaki chicken broccoli bowl was pretty good, but definitely not worth $13. Just get chicken teriyaki at your local Chinese restaurant. Most of my visits here do tend to be good, but the above observations are important."
