MARS
Dairy Queen

Dairy Queen

200 Adams Shoppes, Mars, PA 16046, USA, MARS, United States

Food • Cafés • Burgers • Fast Food


"This is not a complaint just some constructive criticism. My husband and I go to this location about 2 to 3 times a week. We order literally the same thing: baby chocolate cone with rainbow sprinkles and a small sundae with chocolate sauce (not fudge) on the top and bottom. There is never any consistency. My cone has been made with vanilla ice cream and chocolate sprinkles and my husband has had various sizes of the sundae- even though order a small. Tonight my baby cone was a large cone which I have never had before- it is always the smallest cone. The price is always different also- varies from $6.05 to$6.87 and always the same order. We were asked tonight if we wanted a receipt which has never been asked before. If there is a receipt then the actual food that was ordered via the drive thru should be on there- correct- and there should be no errors with the order.Also tonight we noticed one of the female workers sitting on the counter. We are in the industry and that is a health code violation. That area is used for food prep and no one should be sitting.We do enjoy our ice cream for sure but just can’t understand how 2 pretty simple orders can be so inconsistent. We actually joke after I place the same order each time if they will get it right this time.Just wanted to pass this along. Maybe the manager should have a meeting with the staff and review ordering procedures.UPDATE- we went to get our ice cream last night. Again asked for the small sundae with chocolate syrup on bottom and top. Repeated two times to the employee who in turn repeated back- chocolate syrup. What happens- we get to the window and the sundae has hot fudge on it. Seriously what is wrong with the employees at this location. Pretty simple order/ I would think. My husband is too nice to say anything but I am going to should this happen agin the next time. Not looking for anything but almost comical now. We joke before we even order if they will get our order correct"