COLD SPRING HARBOR
Sandbar

Sandbar

55 West Main Street, Cold Spring Harbor, 11724, United States Of America, COLD SPRING HARBOR

Cafés • Kaffee • Sandwiches • Amerikanisch


"I hate leaving negative reviews but I 've been waiting for the manager to contact me as promised by Marco and I can no longer wait. I made a 7pm reservation for 3 and told them in the comment section it was a special occasion Wife 's birthday . I then contacted the restaurant 4 hours before our reservation to confirm they knew it was a special occasion and asked them to bring out a dessert with a candle on it to celebrate. The person I spoke with told me that there was NO NEED to contact them to let them know about her birthday since I had already let them know in the comment section through OpenTable. She assured me there was no need to worry since they saw the comment. I asked how busy they were that evening and she said they only had 63 reservations so not that busy. I asked if she can sit us at a nice table. She said she 'd make a note of it. We arrived 10 minutes early and we were asked if we had a reservation. I said yes and gave them my name. They sat us down right away and then it took nearly 25 minutes for our drink order to come. The waiter apologized and said there was some traffic at the bar... We then ordered our food once the waiter came out with our drinks. 30 minutes later, still no food but the waiter came out to confirm if I had ordered the steak sandwich or the entree. 20 minutes later food finally came out. After we finished we were offered dessert. And then dessert came with no candle to celebrate the occasion as promised. My mother-in-law was very upset so she excused herself to speak with the waiter and let him know. They then brought out the EXACT dessert we just ate with a candle on it and apologized when they placed it on the table. Overall, dinner and dessert for 3 people took 2 1/2 hours from start to finish. I expressed my dissatisfaction to the waiter and he said that the manager is aware and will contact me to somehow make it right. Since that hasn 't happened, I won 't be returning. I wish I never tipped them."