"I made an online order August 30, 2024 as was requested by the restaurant. I had originally tried calling in the order, but was told by staff they were too busy to take my order by phone and it needed to be done online so that it could be accurately completed. Online order completed and the response from the restaurant was please give them 30 minutes to complete. I arrived at the restaurant 25 minutes after submission with my payment already placed. Inside, the place was empty except for a couple of tables and a few people scattered around the bar. The tables were clean with only one table waiting to be bussed. This did not look like an extremely busy place, rather slow as the google busy schedule showed before the order was ever placed. This was Labor Day weekend and it appeared many usual patrons had made other plans as is customary for the not usual get away places and home cookouts with families. The order was not completed until 50 minutes after it was placed. No I 'm sorry but we have been really busy can I get you a soft drink or something while you wait? but I was left waiting for an order that was quickly bagged and handed to me. When I tried to confirm that everything for the order was in the bag. I was literally pushed out of the door. I got home, my daughter 's meal was not present. I called the restaurant about the missing order and told me they would drop the order right now and it should be ready in 10 minutes. I got back in the car, drove the 5 minutes back to the restaurant expecting the order to be ready soon after I got there. But NO, I had to wait another 10 minutes before the person who had packed the order incorrectly to determine if the order had not been packed (she never marked it off on the receipt she was in such a hurry to get the order out) before she told the cook what was needed. I had to wait another 15 minutes without the staff saying how sorry they were about the miss, here is an appetizer on us for the mistake before I got the missing meal. My wife and I had gotten up at 0500 Detroit time to fly down to see our new granddaughter, daughter and son-in-law. The order was placed at 2000 CST on a barely busy night for mediocre food that was highly recommended to us. Once I finally got the meal back to my daughter, my meal was cold and I was so upset I threw mine away. Is this how this operation is usually run? I don 't care if it is a holiday weekend and everyone in the building wants to get out of the place to go party with friends, but you have chosen this job and you need to perform it with care. Now don 't think I don 't know what it is to work a service job, I spent 34 years working as a nurse on weekends, holidays and midnights without a service tip or a special meal. This is the type of service I expect from Taco Bell, McDonalds, Burger King and others, but not for a long established eatery. It 's a good thing you have your regular crowd who think this is acceptable service that is equal to Taco Bell. I will not be back and my local family is rethinking this establishment and notifying their friends to look else where for their dining experience. We have eaten at other Slidell restaurants and have never experienced such disregard for a patron. May they go under."
