"I enjoy The Boathouse, the food here is usually pretty good, but today the service was just abysmal. First off, usually on a quiet day, you can just walk up and usually be seated relatively quickly. But not today, the line just to talk to someone, RESERVATION OR NOT was about 15-20 minutes, with a line out of the door. This line alone should have been a sign to cut my losses and just leave, but instead I persisted giving The Boathouse the benefit of the doubt. I waited and waited some more, just to be told at the front desk that my 1 PM reservation was not ready yet and that they were still trying to seat people with 12:15/12:30 reservations. NOTE: I didn 't get to the desk until around 1:20/1:30 PM, so already about an hour behind. I was told that I will get a text when my table would be ready, I was fed up with waiting so I left. What 's the point in having a reservation if one, I have to wait in a line with people who don 't have a reservation and two have to wait even longer for my table to be ready well after my reservation time? It very much defeats the purpose of having a reservation, especially with the Disney app that can let you at some restaurants check in without having to talk to someone? On top of this, why was there no communication from the restaurant beforehand or while I was waiting in a long line to let me know hey we 're not going to be able to seat you at the time that we promised . All of this to say, Disney gets very busy, there are some issues from both a communication and operations standpoint that should definitely be looked at. All that had to be done to make today a little bit better was literally someone from the restaurant coming out and saying something along the lines If you don 't have a reservation, your estimated wait time will probably be around x hours AND OR If you have a reservation, we might not get to you at your reservation time just simple things to show that you care about your guest 's time. Maybe consider relying more on the app or having a separate area for those with reservations or without? Either way, super disappointed and it 's not fair to the frontline staff that were not being treated nicely by those who were understandably upset, that should be dealt with by management."
