"First off I will say the pizza is great. Service is poor at best. This is my 4th time here in the last 6 weeks. We recently bought a place here in Rockport. Panjo’s is the only place for pizza down here unless you consider Pizza Hut, or Dominos pizza. No disrespect, and in a lot of ways what you get in the way of service at those places is better. First off, forget calling ahead to try and order, and ordering online??? Forget about it Panjo’s does not even have that capability. They stated “we are a small business and do not need to offer online ordering.” I’m sorry but a well run business offers their customers a variety of ways to access their products, whether it be storefront, online, curbside, etc.. Therefore on a busy Friday, or Saturday night, you have to actually go there, stand in line just to order then be given your estimated wait tome. Only to drive back, or hang around at the restaurant which based off previous experience I advise against. Main reason being that they charge for fountain drink refills!!!!!!!!! I mean who does that these days???? Charge me double for the price of the drink and don’t bother me with a .50 refill it’s annoying and honestly unacceptable. I cannot think of a single restaurant, fast food or sit down that charges for refills these days. The folks that work there are RUDE. They do not have ranch, and they do not have sweet tea. What pizza place in Texas serves pizza and not ranch!!??? I’m sorry, but I will NEVER go back to Panjo’s ever again. I would rather eat mediocre pizza with Ranch, unlimited refills and good customer service then spend another dime at this establishment. This business model will not last and I’ll be looking forward to seeing them get closed down. Dying business model that refuses to adapt to newer more modern times."
