Southlake
TruFire Kitchen & Bar - Southlake

TruFire Kitchen & Bar - Southlake

1239 Main Street Southlake, TX 76092, 76092-7609, United States

Pizza • Cafés • Fastfood • Europäisch


"Always love the food. It’s amazing! It’s a place I often treat my out of town guests to. Atmosphere is okay. However the customer service is always hit or Miss. Here’s why 3 personal experiences below. Experience 1. I walked in and one of the managers jokingly asked me something along the lines of if I could help scrub the floors to work for what I ate….That caught me off guard for sure. Experience 2. I’ve come multiple times where the restaurant is empty and the server would sit me or my mother in a spot. If we asked to move, there would all of a sudden be “reservations”. Well, no one would come! And one time when that happened, a new manager who bo longer works there gave us different seats. Thank you. Experience 3. However this last time was very strange! It was busier than usual for a Sunday afternoon but a few inside spots were open. I was told it would be a 45 min wait or we could sit outside……..So I eventually agreed to sit outside because the inside spots were “reserved”……..but one of the managers told the host not to sit me yet because there was someone before me……As the host and I followed the manager AND the people before us outside, the manager grabbed her business card, cleaned the guests table outside, and set her card on their table. The manager nor the host did NOT clean our table outside which was covered in leaves!!! THEN a “cheery”waitress ordered our drinks and I asked for a water and a white peach mimosa. She smiled and asked for my ID yet did not ask ANY other person for their ID’s….Luckily one of the waitresses decided to switch with her. I was being nice because the first mimosa glass was dirty and sticky. Idk what it is but TRUFIRE!!!!!!! Is it hard to seat your guests fairly and kindly? Is there a protocol to ID a grown man with a FULL BEARD? If one is paying for a meal then the experience comes with that. Train your staff on how to better welcome and accommodate ALL guests. Not just the ones who may be celebrities or are apart of some elite mom/golf club group."

Mi Cocina

Mi Cocina

1276 Main St, Southlake I-76092-7603, United States

Tapas • Tacos • Western • Mexikaner


"A shout out to our wonderful waiter, Victor Galindo, who single-handedly raised this review by at least one star! The food, especially the ceviche, was both delicious and a good value. Some of the other items…at least for the recently increased prices, not so much. Victor, however, made the entire evening so pleasant! Realizing that we had brought our tiny puppy along, he was prompt to the table and eager to accommodate both our needs, as well has hers! He brought a special bowl of cold water (for her) and even a very small, side order of diced chicken. Thank you, Victor, for your excellent service and attention to detail! (Traducido por Google) ¡Un saludo a nuestro maravilloso mesero, Víctor Galindo, quien elevó esta reseña por sí solo en al menos una estrella! La comida, especialmente el ceviche, era deliciosa y tenía una buena relación calidad-precio. Algunos de los otros artículos... al menos por los precios aumentados recientemente, no tanto. ¡Víctor, sin embargo, hizo que toda la noche fuera tan agradable! Al darse cuenta de que habíamos traído a nuestro pequeño cachorro, se acercó rápidamente a la mesa y estaba ansioso por satisfacer nuestras necesidades, ¡y también las de ella! Él trajo un tazón especial de agua fría (para ella) e incluso una guarnición muy pequeña de pollo cortado en cubitos. ¡Gracias, Víctor, por su excelente servicio y atención al detalle!"